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+# 🙋 Frequently Asked Questions
+
+## In a [single-server setup](setup.md#single-server-setup), how do I hide modmails from regular users?
+1. Create a private category for modmail threads that only your server staff and the bot can see and set the option
+`categoryAutomation.newThread = 1234` (replace `1234` with the ID of the category)
+2. Set the `inboxServerPermission` option to limit who can use bot commands.
+   [Click here for more information.](configuration.md#inboxserverpermission)
+
+## My logs and/or attachments aren't loading!
+Since logs and attachments are both stored and sent directly from the machine running the bot, you'll need to make sure
+that the machine doesn't have a firewall blocking the bot and has the appropriate port forwardings set up.
+[You can find more information and instructions for port forwarding here.](https://portforward.com/) 
+By default, the bot uses the port **8890**.
+
+## I don't want attachments saved on my computer
+As an alternative to storing modmail attachments on the machine running the bot, they can be stored in a special Discord
+channel instead. Create a new text channel and then set the options `attachmentStorage = discord` and
+`attachmentStorageChannelId = 1234` (replace `1234` with the ID of the new channel).
+
+## I want to categorize my modmail threads in multiple categories
+Set `allowMove = on` to allow your staff to move threads to other categories with `!move`